Privacy Policy
Effective Date: 2025/05/03
Business Name: Sunset Chalets
Location: Colesberg, Northern Cape, South Africa
1. Introduction
At Sunset Chalets your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect and process the following personal information:
- Full name
- Contact details (email, phone number, physical address)
- ID or passport number
- Payment details (processed securely)
- Booking details and guest preferences
- Vehicle registration number (if applicable)
3. How We Collect Information
Your information is collected when:
- You make a booking via phone, email, website, or third-party platforms (e.g., Booking.com, Airbnb)
- You complete a registration or check-in form
- You contact us directly or engage with us online
4. Purpose of Collection
We collect your personal information for the following purposes:
- To manage your booking and stay
- To communicate with you before, during, and after your stay
- To comply with local laws and municipal regulations
- To process payments and issue invoices
- To personalize your experience
- With consent, to send occasional marketing or promotional messages
5. Sharing of Personal Information
We do not sell your information. We may share it only with:
- Legal authorities if required by law
- Secure third-party platforms used for bookings and payments
- Our legal, accounting, or compliance advisors
Note: If you book through third-party platforms such as Booking.com or Airbnb, your data is also processed according to their respective privacy policies. We encourage you to review those platforms’ terms and privacy policies.
6. Retention of Information
We retain personal data only as long as necessary for booking and legal purposes, after which it is securely deleted or anonymized.
7. Data Protection & Security
We use appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorised access, misuse, or loss.
8. Your Rights Under POPIA
As a data subject, you have the right to:
- Access your personal data
- Request corrections or deletions
- Withdraw consent for processing
- Object to the use of your information
- Lodge a complaint with the Information Regulator of South Africa
9. Cookies and Website Usage (If applicable)
If our website uses cookies, it is to enhance your browsing experience and analyse performance. You can manage cookie preferences through your browser settings.
10. Contact Us
For any privacy-related queries or requests, please contact:
Sunset Chalets
Colesberg, Northern Cape, South Africa
📞 Phone: 2782 493 8814
📧 Email: info@sunsetchalets.co.za